Privacy Policy

This Privacy Policy explains how Cusco Journeys & Adventure S.A.C. collects, processes, and safeguards personal data from customers, passengers, providers, tour operators, travel agencies, and employees across physical and digital channels

General Information

Cusco Journeys specializes in organizing individual and group travel experiences by air, land, or sea, including tour arrangements, accommodations, and other tourism-related services.

In the course of its activities, Cusco Journeys collects, uses, stores, transfers, and processes personal information such as names, identity documents, phone numbers, email addresses, and country of residence through physical and digital means.

Cusco Journeys adheres to Peruvian Law No. 29733 on Personal Data Protection, Code No. 003-2013-JUS, and the General Data Protection Regulation (GDPR) (EU 2016/679), implementing the highest international standards for data security, confidentiality, and integrity.

Purposes of Personal Data Processing

Cusco Journeys processes personal data for the following purposes:

For Passengers:

• To deliver contracted tourism-related services and products.
• To communicate with clients, including travel agencies, companies, and individuals, regarding their travel arrangements.
• To coordinate with providers, travel agencies, cruises, and hotels.
• To provide essential service information, including contractual terms, tax requirements, and internal policies.
• To respond to inquiries, questions, and service requests.
• To comply with tax regulations, including proof of payments for non-domiciled IVA through passport and Andean Immigration Card (TAM) information.
• To analyze customer preferences and expectations regarding ticket purchases and service selection.

For Employees and Staff:

• To fulfill labor law obligations and manage human resources, including payroll registration, attendance tracking, recruitment, and commission payments.
• To ensure security through video surveillance within company facilities.
• To comply with policies related to anti-money laundering and terrorist financing.

For Tour Operators and Providers:

• To manage payments for services and products.
• To maintain communication regarding the provision of services and products.
• To implement security measures, including video surveillance within facilities.

Marketing

Cusco Journeys may retain collected information to inform clients about future offers, promotional materials, or brochures. However, personal data will not be shared, sold, traded, or rented to third parties for promotional purposes.

Return email addresses used for inquiries will solely be used for responding to requests and will not be shared externally. If you wish to opt out of marketing communications, you can unsubscribe by sending an email to info@cuscojourneys.com.

Customer Reviews

We may publish customer reviews on our website, which could include personally identifiable information such as names and images. Before posting, we obtain explicit consent from customers to share their names, written testimonials, and any photographs they provide.

Website Cookies

To enhance user experience and service quality, Cusco Journeys collects website visitor data through cookies. A cookie is a small text file stored on your device by our server, allowing us to retrieve and analyze user interactions with our website.

We use third-party analytics tools, such as Google Analytics, to monitor website traffic and behavior patterns. These tools help us understand visitor sessions, including unique visitors, navigation trends, and engagement levels.

If you prefer to restrict or block cookies, you can adjust your browser settings accordingly.

Google Analytics: These cookies collect anonymous data about site usage, visitor sources, and page interactions to help us improve user experience.

Copyright Notice

All content on www.machutravelperu.com is protected under copyright by Cusco Journeys. Unauthorized use of content is prohibited and will be addressed as per the Digital Millennium Copyright Act (DMCA).

By using this website, you acknowledge and accept the terms outlined in this Privacy Policy.