Privacy Policy

This Privacy Policy explains how Cusco Journeys & Adventure S.A.C. collects, processes, and safeguards personal data from customers, passengers, providers, tour operators, travel agencies, and employees across physical and digital channels.

General Information

Cusco Journeys specializes in organizing individual and group travel experiences by air, land, or sea, including tour arrangements, accommodations, and other tourism-related services.

In the course of its activities, Cusco Journeys collects, uses, stores, transfers, and processes personal information such as names, identity documents, phone numbers, email addresses, and country of residence through physical and digital means.

Cusco Journeys adheres to Peruvian Law No. 29733 on Personal Data Protection, Code No. 003-2013-JUS, and the General Data Protection Regulation (GDPR) (EU 2016/679), implementing the highest international standards for data security, confidentiality, and integrity.

Purposes of Personal Data Processing

For Passengers:

To deliver contracted tourism-related services and products.
To communicate with clients, including travel agencies, companies, and individuals, regarding their travel arrangements.
To coordinate with providers, travel agencies, cruises, and hotels.
To provide essential service information, including contractual terms, tax requirements, and internal policies.
To respond to inquiries, questions, and service requests.
To comply with tax regulations, including proof of payments for non-domiciled IVA through passport and Andean Immigration Card (TAM) information.
To analyze customer preferences and expectations regarding ticket purchases and service selection.

For Employees and Staff:

To fulfill labor law obligations and manage human resources, including payroll registration, attendance tracking, recruitment, and commission payments.
To ensure security through video surveillance within company facilities.
To comply with policies related to anti-money laundering and terrorist financing.

For Tour Operators and Providers:

To manage payments for services and products.
To maintain communication regarding the provision of services and products.
To implement security measures, including video surveillance within facilities.

Marketing

Cusco Journeys may retain collected information to inform clients about future offers, promotional materials, or brochures. However, personal data will not be shared, sold, traded, or rented to third parties for promotional purposes.

Return email addresses used for inquiries will solely be used for responding to requests and will not be shared externally. If you wish to opt out of marketing communications, you can unsubscribe by sending an email to info@cuscojourneys.com.

Customer Reviews

Cusco Journeys may publish customer reviews on our website, which can include personally identifiable information such as names and images. Before sharing any content, we always obtain explicit consent from customers to display their names, written testimonials, and photographs. This ensures both privacy and transparency.

Website Cookies

To enhance user experience and improve our services, Cusco Journeys collects data from website visitors through cookies. A cookie is a small text file stored on your device by our server, which allows analysis of user interactions and better website functionality.

Additionally, third-party analytics tools such as Google Analytics help us monitor website traffic and behavior patterns. These insights provide information on unique visitors, navigation trends, and engagement levels, allowing us to continuously improve the browsing experience.

If you prefer, cookies can be restricted or blocked by adjusting your browser settings.

Google Analytics: These cookies collect anonymous data on site usage, visitor sources, and page interactions, helping us optimize the website and enhance user experience.

Copyright Notice

All content on www.cuscojourneys.com is protected under copyright by Cusco Journeys. Any unauthorized use of text, images, or other media is strictly prohibited and will be addressed according to applicable copyright laws.